Make a complaint

If you wish to make a formal complaint, you should complete our online complaint form or write to the complaints officer at:

Complaints Officer
Public Affairs Department
Scottish National Blood Transfusion Service
25 Shelley Road
Glasgow
G12 0XB

Complaints should be received within six months of the event you want to complain about or within six months of you becoming aware of the issue.

On receipt of your complaint we will:

• Acknowledge your complaint in writing within 3 working days
• Investigate your complaint
• Write to you with the outcome of the investigation. This will usually be within 20 working days of receiving your complaint, unless a longer investigation is needed. If so, we will advise you and provide you with updates at regular intervals.

Taking things further
The Scottish Public Services Ombudsman is independent of the National Health Service, and may be able to take up a complaint on your behalf. The Ombudsman will normally only be able to act if you have followed the step above.
To find out about the Ombudsman's work, visit the Scottish Public Services Ombudsman website. 

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